This new position will bring energy and excitement to the organization by creating and ensuring positive member experiences and high retention rates taking the membership program of the Aldo Leopold Foundation to the next level.
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Full-time, Salaried (40 hours per week)
Work Schedule is:
Mid-April through the end of October – Tuesday through Saturday
November 1st through mid-April – Monday through Friday
This new position will bring energy and excitement to the organization by creating and ensuring positive member experiences and high retention rates taking the membership program of the Aldo Leopold Foundation to the next level. The results will be a growing membership that generates additional revenue and energy to the organization’s work and mission.
Recruit, welcome, and retain supporting members of the Aldo Leopold Foundation by serving as the primary point person for all membership interaction. This position will welcome visitors, orient them to program options at the Leopold Center, and answer questions about the Aldo Leopold Foundation. Duties also include mailings, phone calls, processing sales, gathering and compiling visitor evaluation data, and helping build and support an inclusive community culture at the foundation. This position will also create and implement both short and long term strategies for the recruitment of new members, retention of current members and upgrading current members.
This position will be cross-trained with the Membership Services Associate position.
Essential Duties and Responsibilities:
•Serves as the primary point person for visitors to the Leopold Center and new members in the Aldo Leopold Foundation.
•Provides excellent customer service to members, prospective members, and to the public.
•Works to meet revenue goals for membership and growth goals for members.
•Work closely with staff to develop members as active participants in programmatic initiatives.
•Develops and implements a schedule of communications for renewals, rejoins, and new member drives as well as determining membership benefits and planning member events.
•Create and conduct pitches and proposal presentations to existing and prospective members and corporate sponsors for programs.
•Maintain and track contact with all members, sponsors and donors to ensure high levels of satisfaction, renewal and increased support and engagement.
•Work with email marketing software to upload lists and create emails and announcements for membership and events. Sends emails in a timely fashion according to schedule.
•Oversee writing, design, scheduling, and vendors (designers, printing, mail house, postal) for all direct mail membership mailings, including fulfillment, renewal reminders, and marketing promotions.
•Manage and identify new prospect lists to grow membership.
•Participate in events, forums, shows and other opportunities to promote and sell memberships.
•Plan and execute membership events in coordination with staff.
•Develop and implement traditional fundraising techniques and new initiatives to acquire new members and sponsors.
•Ensure high quality records management and customer service for existing and potential members.
•Serve as liaison for membership recognition lists in publications including: annual report, newsletter and website.
•Provide timely feedback to senior management on progress against goals.
•Perform sales, visitor tracking, and opening/closing functions on computer-based point of sale cash register software.
•Assist in the preparation and management of membership department budget.
•Answer the phone and direct calls to appropriate staff, log and distribute mail, post outgoing mail, and other duties as assigned.
•Monitor, re-stock, and coordinate the ordering of informational brochures, membership supplies, and merchandise for the bookstore.
•Maintain organizational memberships in area chambers of commerce and coordinate with education staff to plan regional advertising opportunities
•Update on-line web store.
•Respond promptly to phone calls, faxes, and e-mail messages.
•Assist with creation of donor lists and other gift queries and reports.
Job Qualifications, Skills, and Attributes:
•Ability to interact and cooperate with all organization employees, members, sponsors, donors, partners and other stakeholders.
•Excellent verbal and written communication skills.
•Ability to present information concisely and effectively, both verbally and in writing.
•Ability to organize and prioritize work.
•Excellent interpersonal skills.
•Excellent organizational skills and attention to detail.
•Proficiency in Microsoft Word, Excel and PowerPoint.
•Ability to work both independently with little supervision and in a team.
•Ability to recognize opportunities for growth and design a marketing plan to leverage those opportunities.
•Commitment to excellence and high standards.
•Versatility, flexibility, and a willingness to work within constantly changing priorities.
•Professional appearance and demeanor.
•Rapid work pace with frequent deadlines.
•Salesmanship and the ability to inspire and motivate prospective members.
•Experience with new media technologies, such as blogs and social media preferred.
•High degree of initiative required.
•Passion for the Land Ethic and the job of growing the foundation’s membership.
•One to three years membership and/or marketing experience and/or training; or equivalent combination of education and experience.
•Database management experience and knowledge of fundraising software preferred.
•Ability to learn new web-based tools and software including Adobe Creative Suites (such as InDesign, Photoshop, and Dreamweaver).
Compensation and Benefits:
•ALF offers a competitive salary and benefit package.
•To apply for this position, please click the link below to answer questions and submit full resume, cover letter, and at least 3 references. If you have any questions please contact Jennifer Anstett by email at firstname.lastname@example.org. Applications are due Wednesday, April 15, 2015.
•Application link: http://www.surveygizmo.com/s3/